Refund policy

Last updated: August 21, 2026

We offer a 30-day return period from the date your order is delivered.

Return eligibility

To be eligible, the item must be in the condition in which it was received, unworn except for a reasonable fit check, with protective films, accessories, manuals and original packaging. Proof of purchase is required.

Requesting a return

Contact support@iw-watches.com before sending an item. Include your order number and reason for the request. Returns sent without prior authorization may not be accepted. The authorized return address and instructions will be provided after approval.

Damaged, defective or incorrect items

Inspect your order on delivery and contact us promptly if it is damaged, defective or incorrect. Include your order number and clear photos or video so we can review the issue.

Exceptions

Personalized items, gift cards and items marked final sale are not eligible for voluntary return unless required by applicable law. This does not affect rights relating to defective or misdescribed goods.

Return shipping

Customers are responsible for return shipping for voluntary returns. IW WATCHES covers reasonable return shipping when the return is caused by a confirmed defect, damage or fulfillment error. Original shipping charges, import duties and customs fees are non-refundable unless required by law or the return is caused by our error.

Refunds

After the returned item is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after fulfillment begins.

This policy does not limit mandatory consumer rights that apply in your country.